Kinetic Support

For account help, technical issues, privacy requests, or safety concerns, email jake@goldware.io.

What to include

The email address associated with your Kinetic account
A short description of what happened and the screen where it occurred
A screenshot, if it does not expose information you do not want to share

Never send your password, Apple or Google verification code, private key, or full payment-card number.

Community safety

Use the in-app Report and Block actions for posts or athletes. For threats, harassment, exploitation, or another urgent safety issue, email jake@goldware.io with “Urgent Kinetic Safety Report” in the subject. Kinetic aims to review urgent safety reports within 24 hours and other reports within 72 hours.

If anyone is in immediate danger, contact local emergency services. Kinetic support is not an emergency service.

Account deletion

You can permanently delete your account in Kinetic under Profile → Account → Delete account. If you cannot access the app, email support from the address associated with the account. We may need to verify that you control the account before deleting it.

Privacy and health-data requests

To request access, correction, deletion, or withdrawal of consent, email jake@goldware.io. Include “Kinetic Privacy Request” in the subject. We will verify your identity and respond within the period required by applicable law.

Review the Privacy Policy, Consumer Health Data Privacy Policy, and Terms of Use.